Question 1

Is it just design?

Accepted Answer

No. A great dish without service is just food on a plate. We design and build your site, then run it for you: hosting, updates and your menu and hours changes on every monthly plan, and your Google profile and reviews on Grow and Full House.

Question 2

What's included in the setup fee?

Accepted Answer

Your complete custom website: design, development, content setup, SEO foundation, mobile optimization and testing on every device before launch. With add-ons, it also covers setting up online orders and reservations, and training the AI concierge on your menu. It's a one-time cost.

Question 3

What does the monthly plan cover?

Accepted Answer

Care covers hosting, SSL, security updates, backups, support and your menu and hours changes. Grow adds your Google Business Profile and reviews, handled for you, with a dashboard and a monthly report. Online orders, online payments, reservations and the AI concierge are add-ons, each a flat monthly price.

Question 4

What does the AI concierge do?

Accepted Answer

It chats with guests right in your website's chat, in English and Spanish, day or night. It answers questions about your menu, hours and location, and with online orders or reservations it takes orders and books tables too. It works from your real menu and prices, and anything it can't handle, like allergy questions or special requests, goes straight to your team.

Question 5

How do guests pay for orders?

Accepted Answer

At pickup or on delivery. With the Online payments add-on, they can also pay when they order, through your own Stripe or Square account, so the money goes straight to you. Either way, orders come straight to you, with no commission.

Question 6

Can I start smaller and add more later?

Accepted Answer

Yes. Start on Care or Grow and add online orders, reservations or the AI concierge whenever you're ready, at the same price as on day one. Grow with all three is Full House, which costs $300 less to set up and $107 less a month than adding the three to Grow one by one.

Question 7

What if my place is small?

Accepted Answer

Some of the best meals happen at a six-seat counter. Care was made for places like that: a site that feels like yours, kept up for you, for $1,490 setup + $199/mo.

Question 8

Do I have to sign up for a monthly plan?

Accepted Answer

No. Build is the website on its own: we design and build it for a one-time $4,500 and hand it over for you to host, with 30 days of tweaks after launch.

Question 9

How long does it take to build?

Accepted Answer

Most websites launch in 3–4 weeks. With online orders, reservations or the AI concierge, it typically takes 4–6 weeks, depending on integrations and content. You'll get a detailed timeline with your proposal.

Question 10

Do I need to know exactly what I want?

Accepted Answer

No. Come hungry; we'll bring the menu. A few questions by email are enough for us to put together a plan, a timeline and a price for your place.

Question 11

Can I update the menu and hours myself?

Accepted Answer

Yes, from your phone, in minutes. Or just send us the changes: menu and hours updates are included in every monthly plan.

Question 12

Will ordering work with my POS?

Accepted Answer

Orders come straight to your team, so they work alongside your POS from day one. If you want them to land inside your POS, we can connect it as a custom project. We'll confirm what's possible for your system before you get your proposal.

Question 13

Do you work with groups or several locations?

Accepted Answer

Yes. For several locations, a connection to your POS or reservation platform, or features like catering and events, we'll put together a custom plan and quote.

Question 14

Why Distinto, and not a platform?

Accepted Answer

Because we're a studio, not a platform: we design your site around your place, then run it for you. You get one team to email, a flat monthly fee and never a cut of your orders.

Restaurant website pricingBuild your plan.

Plan. Which one fits your place?

Add-ons. Add what your place needs.

Your plan.

Custom

A flat fee, never a cut of your orders.

Frequently asked questions